Q: How do you ensure the quality control process of your products?
A: We implement a strict quality management system, including raw material procurement inspection, production process control and final product testing to ensure the quality stability and reliability of each device.
Q: What after-sales services do you provide?
A: FKT provides comprehensive after-sales services, including technical support, training, spare parts supply, remote maintenance, and engineers on-site to ensure that customers can get timely support during use.
Q: If the machine fails, how long is your response time?
A: We promise to respond within 24 hours after the fault report, and provide corresponding solutions and support according to the urgency of the fault.
Q: What types of machines does FKT mainly produce?
A: Our company focuses on the production of luxury box packaging equipment, including Box Assembly Machine, Collapsible Box Making machine and supporting equipment
Q: Does it support customized needs?
A: Yes, FKT provides customized services, adjusting production specifications, equipment functions and appearance design according to needs to meet the requirements of specific application scenarios.
Q: Have your products been tested for reliability?
A: Yes, we conduct strict reliability tests on our products, including durability tests, environmental adaptability tests, etc., to ensure their long-term stable operation in various working environments.
Q: Do your products meet international standards?
A: Our products strictly meet international standards. Our products have passed the EU CE certification and have many national patents, which are suitable for printing and packaging companies.
Q: What does your installation and commissioning service include?
A: We provide professional installation and commissioning services, and provide necessary training and technical support.
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